DISCLAIMER
Adequate Hair Studio –Terms & Conditions
1. About Us
Adequate Boutique is an online store based in South Africa offering a range of quality products.
When you shop with us, you agree to the terms below, so please read them carefully.
2. Orders & Payments
- All orders are subject to product availability and payment confirmation.
- We accept secure online payments through our trusted payment partners.
- Once payment is confirmed, you’ll receive an email with your order details and estimated delivery time.
3. Delivery
- We deliver nationwide in South Africa.
- Delivery times may vary depending on your location and courier partner.
- You’ll receive tracking details once your order has been dispatched.
- Adequate Boutique is not responsible for delays caused by courier services, weather, or incorrect delivery details.
4. Returns & Exchanges
We want you to love your purchase.
- You may request a return or exchange within 10 days of receiving your order.
- This 10 days period will start counting from the date of delivery or collection
- We do not offer refunds only exchanges for products.
- Refunds will only be processed if a client purchases an item that is out of stock
- Items must be unused, unworn, and in their original packaging.
- Due to hygiene reasons, certain items (like wigs or beauty products) cannot be returned once opened or used.
- Refunds are processed to your original payment method once the item is received and inspected.
- Return courier costs are the customer’s responsibility unless the item is faulty or incorrect.
5. Faulty or Incorrect Items
If you receive a damaged or wrong item:
- Notify us within 48 hours of delivery.
- We’ll arrange a replacement, exchange, or refund depending on the situation.
6. Promotions & Discounts
- Sale items and promotional offers are subject to availability.
- Discount codes cannot be used in combination unless stated otherwise.
- We reserve the right to withdraw promotions at any time.
7. Limitation of Liability
We do our best to ensure all products are of high quality. However:
- Adequate Boutique is not liable for indirect losses or damages caused by misuse of products or delays beyond our control.
- Use all products according to provided instructions.
8. Privacy Policy
We respect your privacy and comply with POPIA.
What we collect:
- Your name, contact details, and delivery address.
- Payment information (processed securely via our payment provider).
What we use it for:
- Processing your orders.
- Providing customer support.
- Sending order updates or promotional emails (you can unsubscribe anytime).
We will never share or sell your information to third parties, except as required to process your order or by law.
9. Security
Our website uses secure SSL encryption to protect your personal and payment information.
10. Legal Information
- This website and its contents are owned by Adequate Boutique.
- South African law applies to all purchases.
- Any disputes will be handled under South African jurisdiction.
11. Contact Us
If you have any questions about these Terms or your order, reach us at:
📧 info@adequatehairstudio.shop